Hi, I’m Shweta Kini, a Customer Success Leader with a passion for turning clients into long-term partners and scaling customer-driven growth. With experience at IBM, Microsoft, Cisco, and Quantiphi, I’ve managed multi-million-dollar portfolios, driven AI-powered transformations, and optimized customer journeys for Fortune 500 enterprises.

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My expertise lies in strategic account expansion, data-driven decision-making, and creating seamless customer experiences. Whether it’s leading B2B SaaS success, defining GTM strategies, or driving AI adoption, I thrive at the intersection of customer engagement, business transformation, and technology.

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When I’m not working on customer retention strategies or scaling enterprise solutions, you can find me exploring emerging tech, mentoring future leaders, or optimizing the next big customer success playbook. You'd also find me covered in paint making my next piece to sell. Let’s connect and build success—together!