Hire me. Why?
Because customer success isn’t just my job—it’s my strategy for business growth. I don’t just manage accounts; I build lasting partnerships, drive retention, and turn customers into brand advocates. With experience managing multi-million-dollar portfolios, increasing adoption by 62%, and leading AI-driven customer engagement, I bring a data-driven, customer-first approach to success. If you're looking for someone who blends strategy, relationship-building, and innovation to scale your customer success operations, I’m your person. Let’s make customers win—together!
I don’t just manage relationships—I cultivate long-term partnerships that drive growth and retention. At IBM, I led pre-sales and post-sales for 10+ Fortune 500 clients, overseeing an $8.2M portfolio and boosting platform adoption by 62%
I don’t just manage relationships—I cultivate long-term partnerships that drive growth and retention. At IBM, I led pre-sales and post-sales for 10+ Fortune 500 clients, overseeing an $8.2M portfolio and boosting platform adoption by 62%
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The best way to reduce churn? Get onboarding right from Day 1.
I’ve designed seamless onboarding programs, training workshops, and process documentation, ensuring smooth transitions that increased buyer retention by 23% at IBM.
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Customer success isn’t a one-person job—it’s about aligning teams for impact.
At IBM and Quantiphi, I led cross-functional collaboration between sales, product, analytics, and customer support teams, ensuring a seamless customer journey. I’ve also managed executive-level relationships, leading high-impact workshops and negotiations to drive client success.
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Getting customers onboard is great—keeping them engaged is the real game.
I’ve led go-to-market strategies, aligning AI, SaaS, and cloud solutions with customer goals, accelerating market penetration, and ensuring long-term success.
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Great customer success is backed by numbers, not guesswork.
I’ve leveraged KPIs, customer health scores, and predictive analytics to improve adoption by 62% at IBM and enhance overall client satisfaction.
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Success isn’t just about solving problems—it’s about anticipating them.
At Quantiphi, I helped drive AI-powered customer transformation strategies, working closely with Google GCP to deliver custom solutions that improved customer engagement and satisfaction. By integrating AI and automation, I enhanced customer interactions, optimized processes, and drove efficiency gains.
