Mastering Client Success... One Relationship at a Time!
- Shweta Kini
- Mar 19
- 1 min read
Being honest—handling clients isn’t all that different from handling my husband. Surprised? But here’s the real tea:
Communication:
Clients: “I need this ASAP, but I’m not sure what ‘this’ is.”
Husbands: “What’s for dinner?”
If you don’t spell it out clearly, expect confusion, delays, and a lot of unnecessary back-and-forth.
Setting Expectations:
Clients: “We need this yesterday, with no budget.”
Husbands: “I’ll do it…” two business days later.
Clear boundaries and realistic timelines save everyone time (and your sanity).
Patience is a Virtue:
Clients: “Can we change everything again?”
Husbands: “Wait, you wanted me to do WHAT?”
Sometimes, you just have to breathe, adapt, and guide them back on track.
Flexibility Wins Every Time:
Clients: “Actually, let’s pivot.”
Husbands: “Can we just order takeout instead?”
Change is inevitable—rolling with it and problem-solving on the fly is what sets apart great customer success professionals.
Celebrate the Wins:
Clients: “Great job! Let’s do it again!”
Husbands: “You actually remembered to take out the trash? Amazing!”
A little recognition and appreciation go a long way in fostering loyalty—whether in business or at home!
At the heart of it all, customer success is about relationships. Be clear, proactive, patient, and adaptable—and remember: if a client (or your husband) finally gets it right, celebrate the moment… because next week, we’re back at square one.
Customer success isn’t about solving problems—it’s about preventing them.
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